Terms and Conditions, Cancellation Policy, and Legal Disclaimers
Anam Illume LLC | Allison Maassen, Death Doula & Healing Practitioner | Washington State
Last Updated: June 2026 | anamillume.com | hello@anamillume.com
PART ONE: TERMS AND CONDITIONS
1. Agreement to These Terms
By booking an appointment, scheduling a discovery call, or engaging any services with Anam Illume LLC, you confirm that you have read, understood, and agree to these terms and conditions, the cancellation policy, and the legal disclaimers in full. These terms apply to all services offered by Anam Illume LLC, including end-of-life planning and advocacy, bedside vigil support, core shamanic healing, and the Hybrid Session: Planning & Presence.
2. Nature of Services
Anam Illume LLC provides non-medical, complementary and integrative health care (CIM) services as defined under the Washington State Complementary and Alternative Health Care Practice Act (RCW 18.428). All services are intended to support emotional, spiritual, and energetic well-being and are not a substitute for conventional medical, psychological, or psychiatric care.
Allison Maassen is a trained INELDA end-of-life doula; a Complementary and Integrative Medicine (CIM) practitioner trained in Healing Touch by the Healing Touch Program; a Core Shamanic Healing practitioner trained through the Foundation for Shamanic Studies; and a Holistic Grief support practitioner certified by EfficientCoach. These credentials do not constitute licensure as a medical, mental health, or clinical professional in the state of Washington or elsewhere.
3. Informed Consent
By booking a session, you confirm that you are entering into this relationship voluntarily and with full informed consent. You understand the nature and limitations of the services offered, the practitioner's qualifications, and that complementary and integrative health care is not a substitute for conventional medical or mental health care.
You understand that you have the right to pause or end any session at any time, and that your comfort, autonomy, and consent are respected throughout this engagement. Consent for any touch-based or spiritually oriented work will be obtained explicitly at the start of each session and may be withdrawn at any time without consequence.
4. Client Responsibilities
To support the integrity and safety of the integrity and safety of this engagement, you agree to:
Provide accurate, complete information on your intake form and during sessions, to the best of your ability;
Inform me of any changes to your health, mental health, medications, or circumstances that may affect the services you are receiving;
Understand that complementary and integrative health care services do not guarantee outcomes and that individual results vary; and
Seek appropriate medical, mental health, or emergency services when your needs fall outside the scope of what I offer.
5. Confidentiality
All information shared in the context of this engagement is held in strict confidence and protected in accordance with my professional ethics codes, including those of INELDA, the Healing Touch Program, and the Foundation for Shamanic Studies.
Your personal information, intake form responses, session notes, and any details you share will not be disclosed to any third party without your explicit written consent, except as required by law. Washington state law may require disclosure in limited circumstances, including situations involving an imminent risk of harm to you or others, or in accordance with mandatory reporting obligations described in Section 10 of these terms.
6. Minor Clients
Services for clients under the age of 18 require the written consent of a parent or legal guardian before any session. The parent or guardian must participate in the intake process and consent to the specific services to be provided. I reserve the right to decline services to minors if I determine that parental involvement cannot be appropriately ensured.
7. Right to Decline or Discontinue Services
Anam Illume LLC reserves the right to decline or discontinue services at any time if:
The requested services fall outside my scope of practice;
Your needs require a higher level of care, such as medical, psychiatric, or crisis intervention; or
Continuing the work would not be in your best interest or mine.
In such circumstances, I will communicate clearly and compassionately and, whenever possible, provide referrals to appropriate resources. If services have already been paid for but cannot be completed, a prorated refund will be issued for any unused sessions.
8. Scope of Practice Disclosure
As required under RCW 18.428.010, the following disclosure is provided: the services offered by Anam Illume LLC are complementary and integrative health care services. These services are not medical treatments and do not involve the diagnosis or treatment of any physical or mental health condition. These services are not a replacement for medical care, mental health treatment, or crisis intervention.
If you are experiencing a medical emergency, please call 911. If you are experiencing a mental health crisis, please contact the 988 Suicide and Crisis Lifeline by calling or texting 988.
9. Fees, Payment, and Sliding Scale
All services are offered on a sliding scale with three tiers. You are invited to choose the rate that honestly reflects your current financial situation. No explanation is required.
End-of-Life Planning & Advocacy (120-minute session):
• Community — $145
• Standard — $240
• Supporter — $360
Core Shamanic Healing (60-minute session):
• Community — $99
• Standard — $165
• Supporter — $250
The Hybrid Session: Planning & Presence (150-minute session):
• Community — $175
• Standard — $280
• Supporter — $415
Bedside Vigil Support:
Vigil support is offered in half-day (4-hour) or full-day (8-hour) blocks. The block length, start time, and total amount are confirmed during the triage call prior to arrival.
• Half Day (4 hrs): Community $200 · Standard $320 · Supporter $480
• Full Day (8 hrs): Community $360 · Standard $575 · Supporter $860
• After-hours surcharge: $50 flat for arrivals before 7:00 AM or after 8:00 PM
Payment is due at the time of booking for all scheduled services. For Bedside Vigil Support, payment is required before departure — no exceptions. Accepted methods: credit card via the Stripe payment link or Venmo. Sliding scale tiers are offered in good faith and are not subject to verification.
10. Mandatory Reporting
As required under Washington state law, I am obligated to report suspected abuse or neglect of children, elders, or vulnerable adults to adult protective services or other appropriate authorities. This obligation exists regardless of confidentiality and will be carried out in accordance with applicable law.
11. Non-Discrimination
Anam Illume LLC is committed to providing services without discrimination on the basis of age, race, ethnicity, culture, national origin, disability, gender, gender identity, sexual orientation, marital or partnership status, immigration status, political belief, spiritual path, language preference, socioeconomic status, or any other basis protected by law. All people are welcome.
Part Two: Cancellation Policy
12. Discovery Call Cancellations
The 15-minute discovery call is free of charge. If you are unable to attend your scheduled discovery call, please cancel or reschedule at least 24 hours in advance. Repeated no-shows without notice may affect your ability to schedule future appointments.
13. Session Cancellations and Rescheduling
I understand that life — especially during illness, grief, and end-of-life caregiving — does not always allow for advance planning. I approach cancellations with compassion and flexibility and ask for mutual respect for the time and energy invested in each session.
The following policy applies to all scheduled sessions (End-of-Life Planning & Advocacy, Core Shamanic Healing, and the Hybrid Session):
Cancellation with 24 or more hours’ notice: full refund.
Cancellation with less than 24 hours’ notice: 50% of the selected session rate.
For Bedside Vigil Support, the following applies:
Cancellation with 24 or more hours’ notice: full refund.
Cancellation with less than 24 hours’ notice: no refund.
Death occurs before arrival: 50% refund of the agreed session amount.
14. Compassionate Exceptions
Exceptions to this policy are made on a case-by-case basis, particularly for clients navigating active end-of-life caregiving, acute grief, or medical emergencies. Please reach out as soon as you are able if you need to cancel, and I will work with you to find a solution.
15. Practitioner Cancellations
In the rare event that I need to cancel or reschedule a session, you will be notified as soon as possible and offered a full reschedule at no additional charge. If a session has already been paid for and rescheduling is not possible, a full refund will be issued promptly.
16. Late Arrivals
If you arrive late for a session, the session will end at the originally scheduled time to respect other clients and my preparation time. The full session fee applies regardless of late arrival. If you anticipate being late, please reach out in advance, and I will do my best to accommodate you.
Part Three: Legal Disclaimers
17. No Medical Advice
Nothing provided by Anam Illume LLC — including sessions, written materials, intake forms, email correspondence, or any other communication — constitutes medical advice, medical diagnosis, or medical treatment. Always seek the advice of a qualified healthcare provider regarding any medical condition. Never disregard or delay seeking professional medical advice based on anything discussed in the context of this engagement.
18. No Mental Health Treatment
Allison Maassen is not a licensed mental health professional. The end-of-life support, grief support, and other services offered by Anam Illume LLC are not psychotherapy, counseling, or mental health treatment as defined under Washington state law. If you are experiencing a mental health condition that requires clinical treatment, you are encouraged to seek support from a licensed mental health professional. My services may complement, but do not replace, that level of care.
19. Complementary and Integrative Health Care Disclosure
As required under Washington State RCW 18.428, the following disclosure is provided:
Allison Maassen is a complementary and integrative health care (CIM) practitioner. She is not a licensed physician, nurse, psychologist, or other conventional health care provider. The services she provides are not licensed by the state of Washington as medical or mental health services. Complementary and integrative health care services are not always scientifically validated, and individual results may vary. You have the right to make decisions about your own health care and to seek conventional medical care at any time.
20. Core Shamanic Healing Disclosure
Core Shamanic Healing is a spiritual practice rooted in the traditions of the Foundation for Shamanic Studies, including Core Shamanism. It is not a scientifically validated medical or psychological treatment. In this practice, I work with compassionate helping spirits. This statement describes my spiritual practice and does not constitute a medical or therapeutic claim. Core Shamanic Healing is not intended to diagnose, treat, cure, or prevent any physical or mental health condition.
21. Healing Touch Disclosure
Healing Touch is a complementary energy therapy offered as part of the Hybrid Session: Planning & Presence. It is not a licensed medical practice in the state of Washington and does not involve the diagnosis or treatment of any medical condition. I offer Healing Touch sessions to support relaxation, emotional balance, and overall well-being. Healing Touch does not replace medical care.
22. End-of-Life Doula Services Disclosure
End-of-life doula services are non-medical. I do not provide medical care, administer medications, or perform any clinical procedures. My role is to offer emotional, spiritual, and practical support to individuals and families navigating the end-of-life process. All medical decisions remain the sole responsibility of the client, their family, and their healthcare team.
23. Limitation of Liability
To the fullest extent permitted by Washington state law, Anam Illume LLC and Allison Maassen shall not be liable for any direct, indirect, incidental, or consequential damages arising from or related to the services provided, including, but not limited to, emotional distress, decisions based on sessions or communications, or any outcomes related to end-of-life care, grief, or healing work.
By engaging in services with Anam Illume LLC, you acknowledge this limitation of liability and agree that your sole remedy for any dissatisfaction with the services is to discontinue use of those services.
24. Governing Law and Dispute Resolution
These terms and conditions are governed by the laws of the state of Washington. Any disputes arising from or relating to these terms or the services provided by Anam Illume LLC shall first be addressed through good-faith communication between the parties. If a resolution cannot be reached, disputes shall be resolved under Washington state law in Whatcom County, Washington.
25. Updates to These Terms
Anam Illume LLC reserves the right to update these terms and conditions, cancellation policy, and legal disclaimers at any time. You will be notified of significant changes by email or by a prominent notice on the website. Continued use of the services after updates are posted constitutes acceptance of the revised terms.
Acknowledgment
By booking an appointment with Anam Illume LLC, you confirm that you have read and understood these terms and conditions, cancellation policy, and legal disclaimers in full, and that you agree to be bound by them.
Anam Illume LLC | Washington State | anamillume.com | hello@anamillume.com | Last Updated: June 2026